Frequently Asked Questions

Below you’ll find answers to some of the most frequently asked questions we receive at IVM. If you have a question and don’t see your answer, don’t hesitate to email us at hello@ivmdvm.com

Why is IVM a private hospital?

IVM was designed to create a positive environment of excellence. We have acheived this by seeking like-minded clients.

How does someone join IVM?

We ask for a referral from an existing client or schedule an interview with one of our employees. Since 2006, IVM has set out to assure that we are a good fit for each client.

What do I need to bring for the first visit?

A complete medical history (including labwork, radiographs, and doctor’s notes) will assist us in maintaining accurate records for your pet! Please provide a list of (or bring in) your pet’s medications and supplements, diet and routine!

My pet usually requires sedation or anti-anxiety medications for their veterinary visits; what do I do?

Please contact your previous or current veterinarian in order to arrange a prescription prior to your first visit to IVM. Otherwise, contact our office for assistance.

Does IVM require an annual heartworm test to prescribe heartworm prevention?

Yes, we test for heartworms at least once a year to not only ensure that your pet is healthy but that your method of prevention, when given as directed, is effective. If your pet has missed a dose of heartworm prevention, your pet may require an additional heartworm test.

May I have an estimate for my pet's visit or procedure?

Absolutely! While we don’t typically provide estimates prior to a physical exam, you are entitled to a general estimate for your pet’s upcoming treatment or procedure. Estimates may require an examination, consultation, and/or diagnostic testing.

My dog loves swimming! May I use the IVM pool if I'm not a client?

An IVM Annual Pool Membership grants year round access to the pool area for IVM clients only. However, we will coordinate with your own veterinarian’s referral to provide use for hydrotherapy! Up-to-date vaccination status may apply.

What is your COVID-19 protocol?

We are committed to maintaining and improving COVID-19 protocols for as long as necessary for the safety of our clients and employees.